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Job Postings
United Way of Connecticut
Middlesex United Way
United Way of Greater New Haven
United Way of Coastal Fairfield County
United Way of Central and Northeastern Connecticut
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Call Center Clinician Manager
United Way of Connecticut
The Clinical Manager will be responsible for overseeing call center operations for emergency Mobile Psychiatric Service requests as well as serving as the liaison between the call center and community based providers of EMPS services and DCF.
Skills Required:
- Licensed Mental Health Practitioner with five or more years of post graduate work experience including the delivery and oversight of community mental health services for children and families.
- Three years supervisory experience.
- Knowledge, familiarity and/or experience with call center operations.
- Demonstrated ability to train staff in crisis assessment and crisis stabilization.
- Working knowledge of call center technology and supporting software systems.
- Well developed counseling and coaching skills.
- Strong problem solving and analytical skills.
- Excellent interpersonal, verbal and written communication skills.
- Ability to multi-task and adapt to changing needs within the department.
- Obtain AIRS and AAS certifications when eligible.
E-mail resume &
cover letter to:
Recruitment@ctunitedway.org
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Supervisor, 2-1-1 Health & Human Services
Monday – Friday, 9:00am – 5:30pm
The Supervisor is responsible for overseeing the day to day operations of the Call Center by providing direct supervision to the Lead, Senior and 2-1-1 Specialists in a 24/7 call center environment.
Supervision will ensure the delivery of quality service through call monitoring, case review and development of staff on a continual basis. Work with call center management to set goals, objectives, and strategies for increased program effectiveness.
Skills Required:
- Bachelor’s Degree in social work, psychology, sociology, counseling or related fields
- Three years working in a human services position which includes supervision and training
- Three years experience working in a call center environment
- Working knowledge of call center technology and supporting software systems
- Excellent interpersonal, verbal and written communication skills
- Ability to multi-task and adapt to changing needs within the department
- Well developed counseling and coaching skills
- Full time position with on call responsibilities after hours and on weekends
E-mail resume & c
cover letter to: recruitment@ctunitedway.org
Equal Opportunity Employer
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Information Services Lead, FT
United Way of Connecticut
The Information Services Lead fulfills all job responsibilities of an Information Coordinator, with the additional responsibility of supporting the supervisory function of the Director of Information Services. Works closely with the Director to maintain the standards and supervise the work of 2-1-1 Information Coordinators; also works closely with Information Coordinator staff to achieve excellence in the quality of information collected, processed, and edited, so that the databases serve the internal needs of 2-1-1 Specialists, as well as meet the requirements of external users of 2-1-1’s database products.
Skills Required:
- Bachelor’s Degree in Library Sciences or related field required
- Three years experience in related field required
- Editing skills and experience required
- Data processing skills required
- Strong Microsoft Office skills, including Word, Access, Excel, PowerPoint required
- Research or library background preferred
- Supervisory experience preferred
- Teaching experience a plus
- Working knowledge of Refer software a plus
- Ability to organize large quantities of information
- Ability to manage multiple projects and set priorities
- Ability to communicate well both orally and in writing
- Ability to relate well with people in supervisory, peer, and professional relationships
- Extremely detail-oriented
- Dedication to goal of accuracy and consistency
- Ability to work well as a member of a team
- Ability to work independently
- Full time position with on-call responsibility in times of disaster
Email resume & cover letter:
Recruitment@ctunitedway.org
Equal Opportunity Employer
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Database Developer/Administrator
United Way of Connecticut
This is a unique opportunity to be part of a small, dynamic development team where you'll play the critical role of database architect as we overhaul our aging, organically grown group of database applications. At the same time, we expect you to model databases for new applications, collaborate on their design, do some coding of your own, work with executive management to design and distribute reports, and lay the groundwork for mining data from fairly large datasets.
Here’s what we need you to be:
- Spectacular with MS-SQL Server security, performance monitoring and optimization techniques, Indexes, constraints, transactions, stored procedures, etc.
- Great at writing SQL (T-SQL, PL/SQL)
- Team player with strong communication and collaboration skills
Here’s what we need you to do:
- Database design and development
- Writing SQL code (stored procedures, triggers, database scripts) to implement business logic and database maintenance
- Database performance tuning, troubleshooting
- Data modeling
- Participation in the design and implementation of a data access layer
- Various database administration tasks in our development, test and production environments
Here’s what we’d like you to have:
- Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field
- 5 years experience with SQL Server 2000/2005 designing databases and implementing database applications (transactional and/or data warehouse)
- Experience with SSIS, BI/Analysis Services, Reporting Services, Replication
- Experience with CASE tools
- Experience with database administration in a development/production environment
- Previous experience in a Team Lead role is desirable
It would be great if you were also:
- Experienced with (at least) one major Object Oriented development language such as Java, C#, Python, Ruby, etc..
- Good with Javascript, and/or writing standards-compliant (X)HTML and CSS.
- Familiar w/ Django, Turbogears, and/or Rails.
- Write a technical blog, embark on technically interesting endeavors on your spare time, or collaborate in an Open Source project.
We are looking for a generalist. While education and experience are important, we care more about the creativity and insight you have demonstrated in producing results that have consistently delighted your customers.
E-mail cover letter (including salary requirements) and resume to: recruitment@ctunitedway.org
EOE
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2-1-1 Child Care Referral Specialist
Bilingual English/Spanish Preferred
FT position available
Salary $31,000
The Child Care Referral Specialist is responsible for handling Infoline cases relating to child care. The specialist assesses clients’ needs and acts as a support system to parents and providers offering counseling and consumer education as needed on various child care issues.
Skills Required:
- Bachelor's Degree in early childhood development, education, counseling or other related field plus one year experience in child care, OR Associate’s Degree in early childhood development, education, counseling or other related field plus three years in child care.
- Computer knowledge required.
- Ability to relate and to communicate effectively with people from all economic, racial, age, ethnic and social groups.
- Strong desire to provide appropriate help and assistance to any person in need.
- Ability to communicate thoughts both verbally and in writing.
- Willingness to adapt to a changing caseload while maintaining constant standards of high quality.
- Willingness to be informed on human services in general.
Resume and cover letter to:
recruitment@ctunitedway.org
EOE
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2-1-1 Specialists
- Sun.-Thursday 8am-4:30pm
- Bilingual English/Spanish preferred
- Salary $31,000
Telephone caseworker for 24-hour information, referral and crisis service.
Responsibilities include: answering Infoline telephone on a schedule according to assignments, researching requests for information, making accurate referrals to appropriate community agencies, programs and services, serving as an advocate for individuals, and following up on cases where appropriate.
Skills Required:
- Bachelor's Degree in social work or related field plus one year experience working in a human services position OR Associate’s Degree in related field plus three years experience.
- Ability to use the computer to complete job functions.
- Ability to relate effectively with people from all economic, racial, age, ethnic, and social groups.
- Strong desire to provide appropriate help and assistance to any person in need.
- Effective verbal and written communication skills.
- Ability to adapt to a changing caseload while maintaining standards of high quality.
- Willingness to stay informed on human services in general.
Resume & cover letter: recruitment@ctunitedway.org
EOE
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HUSKY Infoline Care Coordinators
Full Time
Bilingual English/Spanish Preferred
Salary $31,000
Responsibilities include:
- providing information about HUSKY eligibility requirements and health benefit package to callers;
- making appropriate
referrals, documenting cases, mailing information packets and following up to determine outcomes for families;
- assisting families in obtaining HUSKY
healthcare services and in the resolution of complex issues and complaints.
- Provide advocacy/intervention as needed.
Skills Required:
- Bachelor’s Degree in public health, social work, or other human service
field plus one year related experience OR Associate’s Degree plus three years related experience.
- Experience with 2-1-1 or other phone information/referral service preferred.
- Strong desire to provide appropriate help and assistance to any person in need.
- Willingness to stay informed on current resources/information related to Medicaid managed care.
- Capability to handle heavy caseload while maintaining standards of high quality.
Resume & cover letter to: recruitment@ctunitedway.org
EOE
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Service Desk Analyst
United Way of Connecticut/2-1-1, Rocky Hill
The Service Desk Analyst is responsible for maintaining and supporting daily network, backup, telephone, and desktop systems. In addition, the individual will be responsible for supporting non-technical staff responsible for providing IT support.
Skills Required:
- BS or BA in Computer Science, Engineering, or related field, or demonstrated equivalent training or technical experience.
- 4+ years experience troubleshooting PC desktops and laptops (Windows, Mac), software, hardware, Microsoft office suites, email, printers and peripherals
- 4+ years experience with routers, switches, hubs and basic network topology
- Experience working effectively with outside vendors and support companies
- Functional knowledge of Office 2003/7 suite
- Basic understanding of Active Directory, group policy and the Windows security model
- Experience troubleshooting TCP/IP network environment
- Experience with IT ticketing systems
- Experience with Exchange 2003/7, Windows 2003/7, ISA 2004/6 administration
- Linux experience desired
- ITIL foundation certification desired
- CISSP certification desired
- Excellent interpersonal, organizational and customer service skills
- Excellent written and verbal communications skills with the ability to explain technical concepts to non-technical audiences
- Ability to analyze problems and devise appropriate solutions
- Ability to work independently as well as collaboratively
- Strong project management skills with the ability to plan effectively and deliver high-quality results in a timely manner
- Strong attention to details
- Excellent negotiation and consensus building abilities
- Demonstrated commitment to quality and customer satisfaction
- Ability to exhibit a courteous, conscientious, and professional manner
Resume & cover letter to:
recruitment@ctunitedway.org
EOE
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Community Impact Implementation Manager
United Way of Coastal Fairfield County
Position: Responsible for implementation of United Way’s Community Impact agenda in
three areas: Education, Income and Health.
Education
Requirements: Bachelor’s Degree; Master’s preferred.
Experience: At least five years work experience in areas related to this position, such as
program management, grantmaking/administration, program planning/evaluation.
Qualifications:
- Demonstrated success in program development and management;
- Experience in implementing best practices and quality standards;
- Strong knowledge of outcome measurements;
- Experience in multi-agency collaborations;
- Strong technology skills;
- Orientation to detail;
- Ability to work in fast-paced environment.
Responsibilities:
- Implements and manages community impact activities;
- Assists in coordinating the work of the Community Impact Committees, including the establishment of plans, funding priorities, budgets, resource development strategies and meeting agendas;
- Develops requests for proposals and screens applications from agencies for United Way funding; prepares summaries and recommendations;
- Prepares reports on achievements and community impact opportunities for distribution to communities of interest;
- Identifies and pursues relevant partnerships, initiatives and grant opportunities;
- Represents United Way at community events, meetings and conferences;
- Helps develop United Way’s advocacy agenda related to impact areas.
Reports to: Chief Impact and Operating Officer
Salary: Starting, low to mid $50’s.
Email cover letter, resume and salary requirements to: lceccarelli@thewaytocare.org
Application deadline: July 22, 2008
UNITED WAY OF COASTAL FAIRFIELD COUNTY IS AN
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
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Community Investment Manager
United Way of Central and Northeastern Connecticut
Reports to: Director of Community Investment
Position Summary: Responsible for engaging donors and communities through development of effective partnerships, volunteerism and results-based investments and identifies and strengthens resources that contribute to changing community conditions and improving lives.
Responsibilities:
- Provide leadership to improve community conditions in assigned geographic areas
- Develop expertise in assigned issue areas
- Serve as liaison to assigned agencies
- Monitor management and governance practices as well as fiscal and program strengths and ensure participation in Community Campaign and partnership events
- Provide coordination of internal processes
- Provide staffing support to volunteers providing accurate and updated information on partner agencies, project status and budget reports
- Attend special events and community functions during and after business hours.
Requirements:
Bachelor’s degree in human services or related field, plus 3 years non profit experience. Masters degree preferred. Strong communications skills both written and verbal, strong organizational, planning, analytical, community organizing and facilitation skills. Ability to plan, organize and conduct effective presentations to convey ideas and concepts to groups. Must have computer experience with MS Office using Word, Excel PowerPoint and Access. Valid CT Driver’s License and reliable transportation.
For immediate consideration please forward resumes to:
United Way of Central and Northeastern Connecticut
Michelle Anderson
30 Laurel Street, Hartford CT 06106
Fax 860-493-6809; or email manderson@uwcact.org
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Communications Director
United Way of Central and Northeastern Connecticut
Position Summary: Leads development and implementation of communications strategies for multiple customers and audiences and ensures integration of organization’s brand and goals with all internal/external communications year-round.
Responsibilities:
- Oversees development of all communications pieces (year-round and campaign, print, graphic, and electronic) and ensures all marketing messages are consistent and in alignment with organization’s vision.
- Develops and implements internet strategy, including design, implementation, and analysis of messages to targeted audiences.
- Plans and implements organizational events (ex., Community Campaign events, annual meeting).
- Develops and implements annual work plan and related spending plan for Communications materials/activities under supervision (departmental and related materials/activities other department work plans).
- Serves as media contact/spokesperson in absence of President and/or Senior Vice President as needed.
- Supervises Communications staff.
- Staff communications committees in United Way regions, as necessary.
- Attend Board of Directors, Campaign Cabinet, and internal/external meetings as necessary.
- Provides other project management support as needed.
Requirements:
Bachelor’s degree in communications, public relations, marketing or related field plus five years experience including staff supervision. Previous United Way experience preferred. Excellent writing and interpersonal skills; demonstrated experience with internet strategy, e-communications, graphic design and public relations. Sound judgement, good organizational and analytical ability and event management skills. Working knowledge of Microsoft Office, graphic design and e-communications software. Valid Connecticut driver’s license and reliable transportation.
Please forward your resume with a cover letter:
United Way of Central and Northeastern Connecticut
Attention: Michelle Anderson
30 Laurel Street
Hartford, CT 06106
Or email: manderson@uwcact.org
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Community Resources Associate
Middlesex United Way
Middlesex United Way seeks individual with a passion for creating and supporting community-level change. You will support marketing and development efforts to achieve community impact goals in a manner consistent with identified brand management and relationship-based fund-raising strategies. Ideal candidate will have strong written and verbal communication skills and should be proficient in the use of current technology (i.e. microsoft office, design software/ desktop publishing, internet/e-communication/social networking sites, database management, etc) and have the ability to learn new technologies as they arise.
Consideration will also be given to candidates that possess strong meeting facilitation skills, formal presentation/networking skills and demonstrated volunteer management efforts.
This is a full-time position with benefits that requires some evenings/weekends, along with the ability to travel within Middlesex County (mileage reimbursed). Strong interpersonal/teamwork skills needed, as is the ability to multi-task. Bachelor’s degree and 2 year’s related work experience preferred.
Please send resumes to: Ed.Bonilla@ctunitedway.org
Resumes without salary history/request will not be considered.
Middlesex United Way is an EEOE.
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Volunteer Engagement Manager
United Way of Greater New Haven
Position Primary Goals
- To drive more impact in the areas of education, income and health by providing real strategies and opportunities for people to create sustainable change through volunteering their time, talent, voice and expertise.
- To build and deepen relationships with people who care about their communities by inspiring and inviting them to take an active role in helping United Way advance the common good in their communities.
Position Summary
The Volunteer Engagement Manager supports the mission of United Way by working with the Community Impact team to develop, implement and measure a volunteer engagement strategy that aims to create the opportunities for improving lives for all by focusing volunteer efforts on community impact issues; education, income and health.
The Volunteer Engagement Manager will work with volunteers, donors, community partners, business, government, labor, faith-based organizations and staff to engage volunteers in meaningful, quality volunteer roles that make a measurable difference in the quality of life for people in the community.
Position Accountabilities:
- Leads the organizational effort to maximize the involvement of volunteers and donors by creating and implementing an engagement strategy for each priority area of the community impact agenda.
- Coordinates and supports various collaborative partnerships (traditional and non-traditional, internal and external) by identifying/creating/promoting a continuum of volunteer engagement in targeted impact areas.
- Manages United Way’s annual Days of Caring event as well as other community-wide and collaborative volunteer and advocacy opportunities.
- Identifies grant funding and sponsorship opportunities to support and enhance the volunteer engagement strategy.
- Builds community capacity to plan, lead and effectively manage volunteers by investing resources and providing training, consultation and technical assistance to key stakeholder groups in volunteer engagement.
- Identifies new partnership, product and program opportunities to further the volunteer engagement strategy.
- Manages a robust and comprehensive online volunteer database to mobilize and connect volunteers to community volunteer opportunities.
- Maintains positive, collaborative relationships with United Way employees, the management team and community partners.
- Keeps abreast and knowledgeable about issues and trends of volunteer engagement by networking with local, state and national sector knowledge leaders.
Knowledge, Skills, Abilities:
- Education/Experience: Bachelor’s degree required, Master’s degree preferred. College degree plus two to three years experience in a related field, preferably involving volunteer engagement.
- Facilitation Skills: Experience with group facilitation, training, and working in a collaborative and effective team planning process.
- Computer/Office Skills: Strong proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
- Well-organized and detail oriented and able to work well with people across various socio-economic backgrounds.
- Must be able to take initiative, demonstrate leadership, work inter-dependently and produce consistently high quality work.
- Ability to speak and write clearly and concisely for a broad audience.
- Ability to analyze and exercise sound judgment.
- Ability to balance a variety of perspectives within a politically sensitive environment.
- Knowledge of project management, nonprofit system and Greater New Haven is desirable.
Behavioral Expectations:
- Represents United Way positively, professionally, courteously and effectively.
- Assists or takes on new tasks to help United Way achieve its mission.
- Integrates United Way’s business strategies by building positive internal and external relationships.
- Maintains confidentiality regarding personnel and organizational information.
- Adheres to and models the United Way Code of Ethics at all times.
Note: The description given is intended only to provide information about the general nature of the job and is not an all-inclusive list of the job duties, skills or abilities which may change.
To Apply:
Send a cover letter and résumé by August 1, 2008.
By mail:
United Way of Greater New Haven
71 Orange Street
New Haven, CT 06510
Attn: Volunteer Engagement Manager
By email: employment@uwgnh.org
No phone calls please.
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